Please note: MYLANA reserves the right to adapt or modify these general terms and conditions of sale at any time.

PRODUCTS, CONTENTS AND SPECIFICATIONS

The products, features, content, specifications, and prices of the products and services described or presented on the Website are subject to change at any time without notice. Descriptions and specifications are approximate. We make every effort to accurately display the features and prices of our products.

PAYMENT TERMS

1. All prices are in Canadian dollars and do not include applicable sales taxes or shipping fees. Shipping fees and taxes will be added at the time of ordering.
2. Payment for your purchases is made by credit card. We accept the following cards: Visa, Mastercard, and American Express. Fees must be paid according to the payment procedure described during the order registration process. The customer agrees to pay the total cost and related charges for the purchased product, including taxes and delivery charges.
3. MYLANA uses the secure Paypal and Stripe system for the transactional tools on its website.

DELIVERY COSTS & TIMES

An order confirmation email will be sent to you when you make a purchase.

Your order will be shipped to you within 1 to 2 working days after receipt of your payment and depending on product availability.

Purolator delivery times are 1 to 5 business days for Canada. MYLANA cannot be held responsible for any possible delivery delays, losses, or damages. We recommend that you pick up your package promptly after delivery to avoid extreme temperature changes (very hot in summer or freezing in winter).

Shipping rates are set at $9.99 for orders within Canada. Shipping is free with all purchases of $150 or more with the promo code: MAGGIE. Shipping is currently only available within Canada.

RETURN, EXCHANGE & CREDIT POLICY

For health and hygiene reasons, no returns or exchanges are possible on any product. All purchases are final sale. If you have mistakenly received the wrong product, please contact us by email at info@mylana.ca . MYLANA will only accept returns in the unlikely event of skin reactions or allergies. No returns will be made for subjective reasons.

DEFECTIVE OR MISSING ITEMS

If an item in your order is defective or missing, please contact info@mylana.ca as soon as you receive your order to inform us of the problem. We cannot offer support for defective or missing items after the 14-day period.

CHANGES OR CANCELLATIONS OF ORDERS

Your orders are processed electronically. They cannot be cancelled or modified through the site if the products have already been shipped. If you wish to change or cancel an order, contact us at 514.862.6698 or by email at info@mylana.ca

ACCURACY OF INFORMATION

We strive to ensure that the information on the Website is complete, accurate, and up-to-date. We may make changes to product prices or availability without prior notice. Although we usually confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the quantity of any product or to refuse a purchase from a customer. We may also require verification of information prior to the acceptance and shipment of an order.

CONFIDENTIALITY

We are committed to ensuring the protection of our customers' privacy in this electronic environment. The following terms describe our practices regarding the collection and use of your personal information on our website. By using our website, you agree to be governed by the terms and conditions of this privacy policy as well as these legal terms and conditions.